Frequently AskedQuestions

Booking is easy! Simply browse our available cabins, select your dates, and click "Book Now". You'll be guided through our secure checkout process. You can also call us directly for assistance.

We accept all major credit cards (Visa, MasterCard, American Express, Discover) and debit cards. Full payment is required at the time of booking.

Standard check-in time is 4:00 PM and check-out is 10:00 AM. Early check-in or late check-out may be available upon request for an additional fee.

Cancellations made 30+ days before check-in receive a full refund. Cancellations made 14-29 days before check-in receive a 50% refund. Cancellations made less than 14 days before check-in are non-refundable.

Some of our cabins are pet-friendly! Look for the "Pet-Friendly" tag when browsing. There is typically a pet fee of $75-$150 per stay. Please inform us about your pets when booking.

We recommend booking as early as possible, especially for peak seasons (summer and holidays). Many of our popular cabins are booked 2-3 months in advance. However, we do sometimes have last-minute availability.

Yes, we require a refundable security deposit that varies by property (typically $200-$500). This is held on your card and released within 7 days after checkout, provided there is no damage.

We use keyless entry systems for all our cabins. You'll receive a unique access code via email 24 hours before your arrival. This code will work for the duration of your stay.

Yes! All our cabins include high-speed WiFi. Perfect for remote work or streaming your favorite shows after a day of adventure.

Many of our cabins feature private hot tubs! Look for the "Hot Tub" amenity when browsing properties. Hot tubs are cleaned and maintained between each guest.